Frequently Asked Questions
Everything you need to know about Atelier KAI's bespoke fashion and services.
What is the standard shipping timeframe for orders?
Atelier KAI offers worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I ensure I select the correct size?
We provide a detailed size guide on every product page. Since our silhouettes range from tailored to oversized, we recommend measuring your favorite garment and comparing it against our size chart for the perfect fit.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and have all original tags attached. Please note that custom-made pieces are final sale.
Are the materials used in Atelier KAI collections sustainable?
Yes, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and deadstock fabrics to minimize our environmental footprint while maintaining luxury quality.
Can I modify or cancel my order after it has been placed?
Order modifications or cancellations can be made within 12 hours of purchase. Once an order has entered the processing stage at our warehouse, we are unable to make further changes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.